Frequently Asked Questions

At Paradigm Labs, we’re committed to customer service. We hope you’ll find these answers to frequently asked questions helpful, but we’re glad to respond to any queries directly.

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How long has Paradigm Labs been in the chemical industry?

We’ve been manufacturing chemicals for more than 25 years, with roots in the chemical industry that reach back even farther.

What makes Paradigm Labs unique in the industry?

We develop, manufacture and sell, safe, biodegradable products — encouraging companies to switch away from solvent based cleaning systems to water-based cleaning systems. Manufacturing all our own products enables us to offer competitive pricing and second-to-none customer service.

Is Paradigm Labs ISO Certified? What exactly does ISO-9000 certification mean?

Paradigm Labs is ISO compliant, which means our management system fully adheres to the requirements of the standard. ISO 9000 is actually a series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain an effective quality system for manufacturing and service industries.

How do I request an SDS for my product?

Contact us at or call 888-933-4554 to request a copy.

How does Paradigm Labs ensure that its products are safe for the environment?

We have developed, manufacture and sell safe, biodegradable products for more than 25 years. That history reflects both the expertise and the commitment required to serve our customers while doing all we can to protect the environment.

Can Paradigm Labs support the growing needs of my business?

Yes, our superior capabilities and customer commitment enable us to handle even difficult projects that promote our customers’ business growth. Once we’re established in an account, we cultivate a rapport that makes us the vendor of choice for the long term. In recent years, we have also greatly enhanced both our manufacturing capabilities and the production volume we can handle. All this makes us the ideal vendor for growing companies.

Are all your products U.S-made?

Yes! Every product we manufacture is proudly made in the U.S.A.

Purchasing & Billing

How can I place an order?

Contact us at 888-933-4554 or — we’ll be glad to assist you! See our Product Finder page to help you select off-the-shelf products that best fit your needs.

There’s an error on my invoice. How do I take care of this?

Call us directly at 888-933-4554 to discuss.

Can I purchase with a credit card or PO?

Unless a credit account is established, a credit card will be required for purchases. We can also process payments via e-check. A 2% surcharge will be added to each order using a credit card.

What is your credit policy?

New customers will be on credit card terms for the first six months of consistent/repeat business. After that, they may apply for a Net30 account. To do so, contact us at 888-933-4554.

How can I order samples?

Contact us at or call 888-933-4554 to request samples.


My products haven’t arrived yet. When will they be delivered?

A tracking number can be found on the invoice emailed/mailed to you. You can use this number to learn information on the status of the shipment. If you are unable to locate the tracking number, or need further assistance, contact us at 888-933-4554.

Do some hazardous materials cost a little more from Paradigm Labs, Inc.?

Yes, pricing may vary with the nature of the product you are ordering. For exact pricing, contact us at 888-933-4554.

How do I return a product?

Find the tracking number on the invoice emailed or mailed to you. Contact us at 888-933-4554 to discuss and arrange the return.

Create Your Own Paradigm Shift Today!

  • Improve processing and handling of materials
  • Reduce waste and improve efficiency
  • Increase throughput and profitability
  • Lower your cost in use
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