At Paradigm Labs, we’re committed to customer service. We hope you’ll find these answers to frequently asked questions helpful, but we’re glad to respond to any queries directly.
We’ve been manufacturing chemicals for more than 25 years, with roots in the chemical industry that reach back even farther.
We develop, manufacture and sell, safe, biodegradable products — encouraging companies to switch away from solvent based cleaning systems to water-based cleaning systems. Manufacturing all our own products enables us to offer competitive pricing and second-to-none customer service.
Paradigm Labs is ISO compliant, which means our management system fully adheres to the requirements of the standard. ISO 9000 is actually a series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain an effective quality system for manufacturing and service industries.
Contact us at customerservice@paradigmlabs.us or call 888-933-4554 to request a copy.
We have developed, manufacture and sell safe, biodegradable products for more than 25 years. That history reflects both the expertise and the commitment required to serve our customers while doing all we can to protect the environment.
Yes, our superior capabilities and customer commitment enable us to handle even difficult projects that promote our customers’ business growth. Once we’re established in an account, we cultivate a rapport that makes us the vendor of choice for the long term. In recent years, we have also greatly enhanced both our manufacturing capabilities and the production volume we can handle. All this makes us the ideal vendor for growing companies.
Yes! Every product we manufacture is proudly made in the U.S.A.
Contact us at 888-933-4554 or customerservice@paradigmlabs.us — we’ll be glad to assist you! See our Product Finder page to help you select off-the-shelf products that best fit your needs.
Call us directly at 888-933-4554 to discuss.
Unless a credit account is established, a credit card will be required for purchases. We can also process payments via e-check. A 2% surcharge will be added to each order using a credit card.
New customers will be on credit card terms for the first six months of consistent/repeat business. After that, they may apply for a Net30 account. To do so, contact us at 888-933-4554.
Contact us at info@paradigmlabs.us or call 888-933-4554 to request samples.
A tracking number can be found on the invoice emailed/mailed to you. You can use this number to learn information on the status of the shipment. If you are unable to locate the tracking number, or need further assistance, contact us at 888-933-4554.
Yes, pricing may vary with the nature of the product you are ordering. For exact pricing, contact us at 888-933-4554.
Find the tracking number on the invoice emailed or mailed to you. Contact us at 888-933-4554 to discuss and arrange the return.