FAQ’s2018-08-23T20:15:07+00:00

Frequently Asked Questions

At Paradigm Labs Inc, we are committed to customer service. That’s why we are pleased to offer answers to frequently asked questions:

General

PLI has been manufacturing chemicals for over 25 years. President, Terry Maier has over 30 years’ experience working in the chemical industry.

We develop, manufacture and sell, safe, biodegradable products encouraging companies to switch away from solvent based cleaning systems to water-based cleaning systems. Because we manufacture all of our products, we are able to offer competitive pricing and second-to-none customer service.

PLI is ISO compliant. Meaning, our management system fully adheres to the requirements of the standard. ISO 9000 is a series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain an effective quality system for manufacturing and service industries.

We have developed, manufacture and sell safe, biodegradable products for over 25 years.

Yes, our ability and willingness to take on some of the more difficult projects has allowed us to help all of our customer’s businesses grow. Once we are established in an account, we develop a rapport that keeps us entrenched for the long term.

Yes, every product that we manufacture is proudly made in the U.S.A.

Purchasing & Billing

Contact us at 888-933-4554 or customerservice@paradigmlabs.us and someone will be happy to assist you!

Unless a credit account is established, a credit card will be required for purchases. We can also process payments via e-check. A 2% surcharge will be added to each order using a credit card.

New customers will be on credit card terms for the first 6 months of consistent/repeat business. After that, they may apply for a Net30 account. To apply for a Net30 account, contact us at 888-933-4554.

Contact us at info@paradigmlabs.us or call 888-933-4554 to request a sample(s).

Shipping

A tracking number can be found on the invoice emailed/mailed to you. If you are unable to locate the tracking number, or need further assistance, contact us at 888-933-4554.

Yes, pricing may vary due to the nature of the product you are ordering. For exact pricing, contact us at 888-933-4554.

To discuss returns and product issues, contact us at 888-933-4554.